Website and Email Status
Any issues which are known to us concerning the servers hosting our
clients websites or email will be posted on this page.
If you are a client of ours and are aware of any issues which we have
not listed below, then please do get in touch.
11 January 2011
An external third party was carrying out routine maintenance in the
data centre housing our servers, and testing the systems for fire prevention.
Unfortunately, due to human error, the full fire prevention systems
were triggered. As a result of this, and acting as the system should
in the event of a real fire, all of the servers were sent in to a safe
mode and went offline.
This will effect some websites and email for our clients, but please
be assured that technicians are working to correct this issue as soon
as possible and expect full resolution by early evening. There may
be a few residual issues once the initial rebooting of the servers
is
completed
resulting
in
errors
for
any client
accessing
their email using pop3. Should you not be able to authenticate, it
may be possible to access your email via the Webmail
Interface.
We apologise for the undoubted inconvenience this has caused. - Resolved
15 February 2011
There are currently issues with the Webmail interface which prevent authentication
and result in the following error message.
Error connecting to mail server
Does the domain exist and accept incoming connections? Click the help-guide for more information
The datacentre have been made aware of this and are investigating. If you need Internet
access to your email, we can configure a basic access for you if you get in touch via the contact
page. We apologise for any inconvenience this has caused. - Resolved
04 November 2011
There are currently issues with the email authentication
for some accounts.
The datacentre is aware of this and are investigating. We suggest you consider the possibility
of moving your email to Google Apps in the future, we will still manage it for you but you will gain a number of benefits. See the
Google Apps page. - Resolved
29 November 2011
There are currently issues with the email authentication
for some accounts.
The datacentre is aware of this and are investigating. We apologise for any inconvenience this has caused. - Resolved
29 March 2013
We are currently experiencing some network connectivity issues. Customers may not be able to login to their control panels, FTP or
email services with us. The datacentre engineers are aware of this and are working to resolve this as quickly as possible.
We apologise for the inconvenience caused at this time.
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